Returns & Exchange

Returns and Refund Policy

30-Day Money Back Guarantee

We offer a 30-Day Money Back Guarantee because we’re confident you’ll love our products. If you don’t see results, contact us within 30 days of receiving your order to arrange a return for a full refund or store credit. You’ll need to provide proof of purchase (e.g., a receipt or order confirmation).

To start a return, please fill out our returns form. Once your return is approved, we’ll send you a return shipping label and instructions for sending back your product. Returns sent without prior approval will not be accepted.


Damages and Issues

Inspect your order upon arrival. If an item is defective, damaged, or the wrong product, contact us immediately with photos or videos. We’ll evaluate the issue and provide a resolution, including a refund, repair, exchange, or store credit if applicable.


Change of Mind Returns

Changed your mind? No problem! You can exchange or return your item within 30 days of purchase, provided:

  • The item is unused and in its original packaging.
  • Delivery and re-delivery costs are excluded from the refund.

If your return meets these criteria, our team will process your refund or exchange once the returned item is received and approved. Unfortunately, we cannot refund or exchange opened or used products.


Refunds

Refunds will be processed to your original payment method within 10 business days after we approve and receive your return. Please note that your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your refund approval, contact us for assistance.


Non-Returnable Items

We cannot accept returns on:

  • Sale items
  • Gift cards
  • Incorrectly ordered items

Shipping for Returns

Shipping costs for returns are the responsibility of the customer and are non-refundable unless the product is faulty or damaged.

Please send your order to:
Butt Naked Body
19 Optic Way,
Carrum Downs, 3201

Include your name and order number in the package. We recommend using a tracked shipping service, as transport risk is the customer’s responsibility.


Lost or Late Delivery

We do not guarantee delivery for time-sensitive events (e.g., birthdays, Christmas). If your courier attempts delivery or the package is delayed, this does not entitle you to a refund or cancellation. However, if your order is deemed lost in transit by our courier, we will offer either a full refund or redelivery.


In-Store Purchases

In-store purchases must be returned to the original store for exchange or refund, subject to the retailer’s terms. Butt Naked Body cannot process refunds for in-store purchases directly.

Based on 818 reviews
81%
(659)
14%
(115)
2%
(15)
0%
(0)
3%
(21)
C
Butt Naked Body
Casandra N.
Liquid Gold Luxury

Hemp Face Oil - Goodbye Breakouts - My skin has never been more in love & I feel so luxurious when I massage this beautiful oil into my face & neck. I love the feel & smell along with the ritual. Thank you Butt Naked for all your beautiful products :sparkling_heart:

C
Butt Naked Body
Casandra N.
Liquid Gold Luxury

Hemp Face Oil - Goodbye Breakouts - My skin has never been more in love & I feel so luxurious when I massage this beautiful oil into my face & neck. I love the feel & smell along with the ritual. Thank you Butt Naked for all your beautiful products :sparkling_heart:

C
Butt Naked Body
Casandra N.
Liquid Gold Luxury

Hemp Face Oil - Goodbye Breakouts - My skin has never been more in love & I feel so luxurious when I massage this beautiful oil into my face & neck. I love the feel & smell along with the ritual. Thank you Butt Naked for all your beautiful products :sparkling_heart:

Magic Dust!

I love this cleanser - it feels great on the skin and I love how you can mix it to your preferred consistency for a thorough clean. Not drying at all and leaves my skin feeling fresh and clean.

Magic Dust!

I love this cleanser - it feels great on the skin and I love how you can mix it to your preferred consistency for a thorough clean. Not drying at all and leaves my skin feeling fresh and clean.

Magic Dust!

I love this cleanser - it feels great on the skin and I love how you can mix it to your preferred consistency for a thorough clean. Not drying at all and leaves my skin feeling fresh and clean.

Loving these oils!

I am loving the Butt Naked Body oils on my face! It feels so good after the product is on. I feel like my face is becoming balanced. It is less oily for sure. AND the face masks feel so fresh!

Loving these oils!

I am loving the Butt Naked Body oils on my face! It feels so good after the product is on. I feel like my face is becoming balanced. It is less oily for sure. AND the face masks feel so fresh!

Loving these oils!

I am loving the Butt Naked Body oils on my face! It feels so good after the product is on. I feel like my face is becoming balanced. It is less oily for sure. AND the face masks feel so fresh!

Most amazing products

I’ve been using Buttnaked religiously for a year now and the products are absolutely incredible. So gentle and kind on my sensitive skin while still being effective, hello hydration goodbye breakouts! 11/10 recommend.

Most amazing products

I’ve been using Buttnaked religiously for a year now and the products are absolutely incredible. So gentle and kind on my sensitive skin while still being effective, hello hydration goodbye breakouts! 11/10 recommend.

Most amazing products

I’ve been using Buttnaked religiously for a year now and the products are absolutely incredible. So gentle and kind on my sensitive skin while still being effective, hello hydration goodbye breakouts! 11/10 recommend.

Rose oil

Unbelievably good. All the oils particularly the rose.
I’m a new age guy that waxes ‘ everywhere’. Best after shower treatment I’ve tried.

Rose oil

Unbelievably good. All the oils particularly the rose.
I’m a new age guy that waxes ‘ everywhere’. Best after shower treatment I’ve tried.

Rose oil

Unbelievably good. All the oils particularly the rose.
I’m a new age guy that waxes ‘ everywhere’. Best after shower treatment I’ve tried.

Love it

I love this as a face moisturiser. For me it's perfectly oily to moisturise but not clog pores. The smell is so lovely when it goes on but doesn't linger after applying which is how I like it. I love that I can use the same product on my face and body, love the glass packaging and that it's Aussie made and the ingredients are natural. My partner also likes it. The customer service I received in my ordering process was also 5 stars. What a friendly and professional team of people.

Love it

I love this as a face moisturiser. For me it's perfectly oily to moisturise but not clog pores. The smell is so lovely when it goes on but doesn't linger after applying which is how I like it. I love that I can use the same product on my face and body, love the glass packaging and that it's Aussie made and the ingredients are natural. My partner also likes it. The customer service I received in my ordering process was also 5 stars. What a friendly and professional team of people.

Love it

I love this as a face moisturiser. For me it's perfectly oily to moisturise but not clog pores. The smell is so lovely when it goes on but doesn't linger after applying which is how I like it. I love that I can use the same product on my face and body, love the glass packaging and that it's Aussie made and the ingredients are natural. My partner also likes it. The customer service I received in my ordering process was also 5 stars. What a friendly and professional team of people.

Best Cleanse Powder Ever!!!

Best cleansing powder ever, once you try this you’ll never go back to normal cleansers again!!! It makes your skin feel so incredibly smooth without feeling stripped and tight after the shower. I use it morning and night, it preps my skin perfectly for skincare or makeup! Highly recommend

Favourite Skincare Ever

I have literally never been so in love with a skincare range before! My skin has cleared up with only a few uses, looks glowy ALL the time! I have had so many compliments on how great my skin is looking lately, without even mentioning that I’ve been using a new skincare range. Obsessed.

S
Butt Naked Body
Sally-Anne M.
Lip balm that stays on!

Stays on and can be used over my lip pencil.

S
Butt Naked Body
Sally-Anne M.
Lip balm that stays on!

Stays on and can be used over my lip pencil.

S
Butt Naked Body
Sally-Anne M.
Lip balm that stays on!

Stays on and can be used over my lip pencil.

Nudist Repair Balm

My second time buying this amazing balm. Effective on dry patches on face and lips.

Nudist Repair Balm

My second time buying this amazing balm. Effective on dry patches on face and lips.